Frequently Asked Questions
- Are you operating during the Covid-19 pandemic?
- Why should we have a keyholding service?
- What happens if my alarm is considered a nuisance?
- What does the service include?
- What other services do you offer?
- Are you licensed?
- Are your services for homes or businesses?
- How do I get a quotation?
- OK, what’s the next stage?
- Do I need to provide you with anything?
- How long is the contract for?
Are you operating during the Covid-19 pandemic?
Yes. Premier Keyholding remains open to keep our customers safe and secure throughout the lockdown. You can read our full response to Covid-19 here.
Why should we have a keyholding service?
As a property keyholder, you must be able to attend your premises within a 20-minute period and resolve any alarm issues. If you fail to do this on more than three occasions, the police will withdraw their response from your premises, and your alarm could be considered a nuisance.
What happens if my alarm is considered a nuisance?
If your alarm rings and proves to be a nuisance at law, the council will serve you with a Noise Abatement Notice and may have to break into your premises to disconnect the alarm. They would then re-secure the premises by changing the locks and charge you for the time and the money spent in turning the alarm off. This could be as much as £300.
Failure to comply with the Abatement Notice is a criminal offence and the council can prosecute you. If found guilty, you may have to pay a fine which could be as much as £5,000 for residential premises, and £20,000 for commercial premises.
What does the service include?
As a keyholding and alarm response company, we will attend your premises in your absence and deal with all alarm issues. We will take all steps required to re-secure your premises in the event of a break-in or criminal damage. We will liaise with the Police to provide you with a report for your insurance company and keep you informed of all progress.
What other services do you offer?
We offer a wide variety of security solutions for your premises. They’re detailed in the Our Services section so have a look.
Are you licensed?
Yes. All Premier Keyholding staff are fully SIA licensed to carry out security duties in accordance with BS7984 Keyholding standards.
Are your services for homes or businesses?
Are services cover both domestic and commercial clients.
How do I get a quotation?
OK, what’s the next stage?
Once you have received your quotation, we will send out an experienced surveyor to your premises to carry out a premises survey and draw up your “site instructions”. This is used as an instruction tool for the keyguards that attend your premises in the event of an alarm activation.
The full process is described in the Process & Operation section.
Do I need to provide you with anything?
As the keyholding charge is payable in advance, we prefer to collect this at the time of the survey. We also require keys to the premises, alarm codes and any other relevant information relating to your premises and alarm system.
When we provide your quotation, we’ll send you a list of essential information and requirements.
How long is the contract for?
Our standard contract period runs for twelve months but we do offer shorter term contracts. Please get in touch for further details.